Error Message

  • 30 March 2021
  • 3 replies


I'm trying to upload an event banner for a show I'm working on and I keep getting this error message:


I've tried converting the image from jpg to png and that didn't fix the issue. Any suggestions?


3 replies

Hey @Majic Productions. This is from paperclip documentation:

 Error message will be thrown when ImageMagic cannot determine the uploaded file's metadata, usually this would mean the file is not an image.


Are you able to upload any other image file?  If you are,  then it’s likely that that image file is faulty. Perhaps try taking  the image from the original source, resaving, etc. 


If you are still running into issues, you can also reach out to and send along a screenshot of the error. They would be best equipped for answering a specific question like this :)  


I was able to get it sorted. I think it was because the file was too large, 17,000 x 5,000 pixels haha. Thank you!

Nice! Yes, image sizes are 2MB max. Glad you got it figured out! :D