Hello and welcome!
The Hopin Community is your go-to for finding and sharing inspiring content and ideas about what drives real success in virtual events. The community is also great for asking, finding and answering questions related to different ways of using Hopin. Chances are that if you’re asking something--someone’s probably asked a similar question 😀.
When to contact Support and how to do it
But, you may have specific questions or you are experiencing a problem the community can’t solve—we’re here to help! We have a dedicated, global Support team that works around the clock to answer any question.
If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please reach out to the Hopin Support team directly by submitting a ticket to firstname.lastname@example.org, or using the the messenger bubble in your Organization’s account.
Our ask: if you have already submitted a support ticket, please do not duplicate your question in the community, or vice versa so that we can get to your questions more efficiently by finding them in one place.
Meanwhile, here are some other great ways you can get information and assistance before submitting a ticket:
Knowledge Base - browse the most popular topics and questions that come up.
How to use Hopin as an attendee — one our top questions asked!
The entire Hopin team is looking forward to supporting you in your success!
Head of Support @ Hopin